This Privacy Policy explains how Cleanora Bay collects, uses, and handles information when you request a quote or contact us.
Information we collect
We may collect your name, email address, phone number, city or ZIP code, selected service, project details, preferred date, and any messages or photos you choose to share. We also collect limited website usage information such as pages viewed, approximate location, device and browser information, referral source, and interactions with quote or contact options.
How we use information
- Respond to questions and quote requests.
- Estimate, schedule, and provide requested services.
- Communicate by email, phone, text message, or WhatsApp.
- Maintain service records and prevent misuse or spam.
Form and communication providers
Website form submissions are processed through FormSubmit and delivered to our business email. If you choose WhatsApp, SMS, or email, those providers process your communication under their own privacy terms.
Website analytics
We use Google Analytics to understand website traffic and improve our services. Google Analytics may use cookies or similar technologies and may process usage information on our behalf. You can limit this collection through your browser's cookie or privacy settings.
Sharing and selling
We do not sell or rent your personal information. We may share information only with service providers needed to operate communications or complete the service you requested, or when required by law.
Storage and security
We keep information only as long as reasonably needed for communication, service records, legal obligations, or dispute resolution. We use reasonable safeguards, but no online system can guarantee absolute security.
Language preference
The website may store your English or Turkish language preference in your browser using local storage. This preference does not identify you.
Your choices
You may ask to access, correct, or delete personal information you submitted, subject to legal and operational record-keeping requirements.
Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Policy changes
We may update this policy as our website or practices change. The effective date at the top shows the latest revision.